Experience Is Not Infallible

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Experience is important, but there are other factors that are operating and experience is not infallible here. The people at the top who are calling the shots don't want to rock the boat because they're getting ready to retire or draw a pension. They tend to be risk reverse. My sense I don't have data on this is they tend to keep things going smoothly until until their career ends.

My guest today is celebrated research psychologist Gary Klein who has spent nearly 50 years studying how and why people make the decisions they do.

We discuss naturalistic decision making, the crucial difference between experience and expertise, why some people stagnate and others progress, Cognitive Flexibility Theory, the role of storytelling, surprising ways to gain insights, fixation errors, cognitive biases, mental models, accelerated learning, and so much more.

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