How to Turn a Question Into a Knowledge Base Article

Even the smallest tasks will need to be mentioned or explained at some point. If you answer a question in your customers service tool, turn it aknowledge base article and link that in your operations manual. I wouldn't call it a hack, because it's a procedure. It's a strategy. But it's so powerful to answer a question once and then turning it into like a meaningful article with screen trots and maybe a little video, or just an explanation,. A couple lines of text and a picture, and have it available for every single person that is going to ask these questions.