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[S3E7] Never Split the Difference with Chris Voss

Business Books & Co.

CHAPTER

The How Question Is Deferential

The how question is deferential, and it's powerful. It triggers what conman would refer to as 'indept thinking' And there's great power and deference in the late nit f m d j voice. You can drop some incredible things like a stocp union tracts hi question preceded by impathy,. A demonstration of understanding of his perspective. How do you get it to work for both sides? Well, the calebrated application of emotional intelligence - which is tactical ympathy -- helps accelerate their feeling of being willing to reveal stuff that they don't know about. The open ended question: well, now you got a good that's not just a cale

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