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7min chapter
Microsoft Teams Phone Success at Derby City Council
Microsoft Teams Insider
Transforming Contact Center Operations
This chapter explores the impact of modern technology on Derby City Council's contact center, focusing on cultural shifts towards empowerment and self-service. It highlights the integration of tailored tools and services, including a digital assistant named Darcy, to enhance call handling and customer service, especially in critical situations.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode