
CM 299: Zach Mercurio on Feeling Like You Matter
Curious Minds at Work
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Cultivating Significance in Relationships
This chapter focuses on the vital skill of making others feel valued in both personal and professional contexts. It emphasizes the powerful impact of small, meaningful interactions on individuals' sense of worth and motivation, illustrated through poignant stories like that of a janitor. Additionally, the chapter examines the decline of these practices due to modern communication and offers a self-assessment tool for leaders to evaluate their effectiveness in fostering an environment of recognition and connection.
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