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12: Wes Bush, CEO of Productled
PRODUCTEA with Leah, Growth & Senior Leadership
What Is the Future of Customer Success?
Sally Kohn: I was thinking of while you were mentioning all these roles or the names that they gave them. Now it also gets started to get mixed up with customer success, like classical customer success functions. She says some salespeople will not even go for these kind of roles. Kohn: A function they learned to hate for 10 years. Totally. There has to be some sort of like drama for business to be happy.
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