11min chapter

The CMO Podcast cover image

Michael Lacorazza (U.S. Bank) | A Legacy Bank Leaning on AI for Growth and Continues Creativity

The CMO Podcast

CHAPTER

Modernizing Banking: The Power of Us

This chapter examines U.S. Bank's transition towards contemporary retail branches that enhance customer experience, taking inspiration from welcoming environments like coffee shops. It discusses the integration of AI in their latest advertising campaign, 'The Power of Us', emphasizing creative collaboration and internal engagement to improve brand storytelling. The narrative highlights the importance of renovations, strategic updates, and the balance between external marketing impact and internal cultural relevance.

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