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#597: Amazon Connect Agent Workspace
AWS Podcast
The New UX Paradigm Reduces Cognitive Load
The new UX paradigm is based on listening, match, and solve. Instead of giving agents 100 features to pick from, we instead disservice them the very moment the call starts with just six topics. We've been able to reduce contact handle time up by 35% for some contacts and even reduce agent training time from two weeks to two days.
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