The Customer Onboarding Experience

If you’re an entrepreneur or business owner, then you are no doubt aware of the challenges of running a seamless marketing-to-sales pipeline. But what do you do when your lead generation processes aren't resulting in sales, and your customer retention rates are continually dropping, no matter what you try? Joining us today to answer all these questions, and more, is Ben Rigsby, Co-founder and President of SnapShot Interactive, and President of ECOS. Throughout his career, Ben has helped countless clients create frictionless digital processes that elevate the client experience, and in today’s episode, he shares his expertise with us! Tuning in you’ll hear Ben provide a detailed breakdown of how to fix lead generation, speed up the sales process, and provide lifetime value for clients. He delves into the important relationship between marketing and sales, how to identify sales-qualified leads (SQL), and what you can do to foster synergy between your marketing and sales processes. We also discuss the power of CRM (Customer Relationship Management) tools like HubSpot, how to use them, the importance of innovation, and much more. If you want to create a digital infrastructure for a thriving sales and marketing process, but aren’t sure where to start, then today’s episode is for you!