Understanding the Impact of Internal Customers on End User Experience

In this episode, guest host Patricia Kong is joined by Kurt Bittner from Scrum.org and Professional Scrum Trainer Laurens Bonnema from Xebia. They talk about Evidence-Based Management (EBM) and Objectives and Key Results (OKRs), and the importance of focusing on outcomes and delivering value. They discuss:
- The importance of feedback loops
- Measuring and setting goals in business using outcome-oriented metrics
- The differences between EBM and OKRs
- How to combine EBM and OKRs in decision making
-More!