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The Impetus for Jobs to Be Done
Clay: There were powerful emotional dimensions around almost every product as well as social dimensions how am I going to be perceived by my friends. Things like finances are emotional way before they're functional or practical and yet for you know decades most financial institutions talk very much about terms of a credit card, the benefits of an APR on it. They're completely not connecting with a person who's really struggling with some important decision in their lives says Clay.