
Civility Pays, Christine Porath
10% Happier with Dan Harris
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The Impact of Workplace Incivility
This chapter explores the evolution of the speaker's career influenced by their experiences with workplace toxicity and the critical research on civility in professional settings. It addresses the detrimental effects of incivility on cognitive performance and decision-making, particularly in high-stakes environments, and highlights the need for organizations to foster respectful cultures. Through practical strategies and insights, the chapter underscores the importance of self-awareness and proactive measures in combating rudeness in the workplace.
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