2min chapter

On Strategy Showcase cover image

W+K’s Marcus Collins on culture's influence on what and why we buy

On Strategy Showcase

CHAPTER

You Start With the Soul and End With the Sale

CC Chatness says, you start with the soul and end with the sale. We're not suggesting either that you have to abandon your product features and benefits type of a message. In essence, we're saying you just need to relegate it to not be the dominant message. This is about identity congruence. Do both together.

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