How to Start a Meeting With a Customer in Mind

Today’s episode is a treat for anyone who is either a pet lover or a pet parent, as well as retail loyalty professionals.

Our guest is Bradley Breuer, Vice President of Loyalty and Personalised Marketing at PetSmart in the United States.

This year, PetSmart's “Treats” program has reached the incredible milestone of 60 million members!

Bradley shares some compelling insights on member penetration of sales, as well as some of the key principles of their success that has led the

PetSmart Treats program to become one of America’s Best Loyalty Programs as ranked by Newsweek.

 Show Notes:

1) Bradley Breuer, Vice President of Loyalty and Personalised Marketing

2) PetSmart

3) PetSmart's “Treats” program

4) America’s Best Loyalty Programs 2023 by Newsweek