Episode 30: The Dominos are falling for 3rd party delivery (+ Abhinav Kapur of Bikky)
Food on Demand
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Enhancing Restaurant Hospitality Through Customer Data Integration
This chapter discusses the importance of Bikki, a customer data platform that helps restaurants consolidate customer information from multiple systems. It explores the challenges restaurant operators face in managing this data to enhance hospitality beyond their physical spaces, as well as the current state of the restaurant tech industry.
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