Aligning Product & Customer Success Teams to Fuel Growth with Gainsight Product Leaders
The Product Podcast
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Customer Success and Product - How to Work With Customer Success
The one key shared insight, a, you want to understand what customer health is. What we like to think about customer health is both understanding that out comes the customers experience as well as the experience they have themselves. The next piece that you need to make sure that you work with customers success on is coordinating actions across the journey.
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