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Hyatt's Chicago Problem, Destroying Southwest's Brand, Reevaluating Lounge Certs & Bahamas Preview!

MTM Travel - The Fun Side of Points & Travel!

CHAPTER

Navigating Airline Loyalty in Changing Times

This chapter explores the complexities of booking flights with Alaska Airlines and American Airlines, along with recent shifts in loyalty programs that could affect frequent travelers. The speakers discuss Southwest Airlines' declining reputation and the influence of corporate pressures on customer loyalty, contrasting past and current values of the airline. They emphasize the need for consumers to reassess their loyalty in light of evolving airline practices and profit motives.

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