Avoid Failure by Following These Marketing Principles with Seth Godin
The EntreLeadership Podcast
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How to Heal a Broken Bridge
Businesses need to rebuild trust with their customers. Customer service might be expensive, but customers service pays for itself,. which means it's free. What we want is sabana, the zulu term for i see you. And over investing in that direction is better than putting people on hold and saying, doto, unusually heavy call volume.
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