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Airbnb Customer Support Team
When i was working with you and the team at airbnb i think this is one where joe bot brought me on to help sort of build out the customer support technology platform maybe more how amazon would do it like to maintain a high level of quality. It turned out i maybe hadn't spent as much time and effort of that as i thought to get that to build that true support there such that that leader would rally the organization around it, he says.
Ian McAllister is the Senior Director of Product for Vehicles at Uber. Before moving to Uber, Ian spent over a decade directing teams at Amazon, where he created and led Amazon Smile. He was also Director of Product Management at Airbnb, where I was lucky enough to have worked alongside him. In today’s episode, we discuss Ian’s famous document about the essential attributes of the top 1% of product managers. Ian outlines the most important skills to focus on for entry-level PMs and how to broaden your experience and diversify skills as you move up the ladder. He also shares what he learned working with Jeff Wilke, Jeff Bezos, and other leaders at Amazon, and goes in depth on Amazon’s working-backwards framework.
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Find the full transcript here: https://www.lennyspodcast.com/what-it-takes-to-become-a-top-1-pm-ian-mcallister-uber-amazon-airbnb/#transcript
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Where to find Ian McAllister:
• Newsletter: https://ianmcallister.substack.com/
• Twitter: https://twitter.com/ianmcall
• LinkedIn: https://www.linkedin.com/in/ianmcallister/
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Where to find Lenny:
• Newsletter: https://www.lennysnewsletter.com
• Twitter: https://twitter.com/lennysan
• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/
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Thank you to our wonderful sponsors for making this episode possible:
• Mixpanel: https://mixpanel.com/startups
• Athletic Greens: https://athleticgreens.com/lenny
• AssemblyAI: https://www.assemblyai.com/?utm_source=lennyspodcast&utm_medium=podcast&utm_campaign=nov20
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Referenced:
• What distinguishes the top 1% of product managers from the top 10%, on Substack: https://ianmcallister.substack.com/p/what-distinguishes-the-top-1-of-product
• What distinguishes the top 1% of product managers from the top 10%, on Quora: https://www.quora.com/What-distinguishes-the-Top-1-of-product-managers-from-the-Top-10
• Amazon’s working-backwards method: https://www.productplan.com/glossary/working-backward-amazon-method/
• Jeff Wilke on Twitter: https://twitter.com/jeffawilke
• Getting Real: The Smarter, Faster, Easier Way to Build a Successful Web Application: https://www.amazon.com/Getting-Real-Smarter-Successful-Application/dp/0578012812
• Wool (Wool trilogy #1): https://www.amazon.com/Wool-Trilogy-Howey-25-Apr-2013-Paperback/dp/B011T7ACU0/
• Energy and Civilization: A History: https://www.amazon.com/Energy-Civilization-History-MIT-Press/dp/0262035774
• How I Built This podcast: https://www.npr.org/series/490248027/how-i-built-this
• EV News Daily podcast: https://www.evnewsdaily.com/
• Yellowstone on Peacock: https://www.peacocktv.com/stream-tv/yellowstone
• Everything Everywhere All at Once on Showtime: https://www.sho.com/titles/3493875/everything-everywhere-all-at-once
• Gibson Biddle’s website: https://www.gibsonbiddle.com/
• Gibson Biddle on Lenny’s Podcast: https://www.lennyspodcast.com/gibson-biddle-on-his-dhm-product-strategy-framework-gem-roadmap-prioritization-framework-5-netflix-strategy-mini-case-studies-building-a-personal-board-of-directors-and-much-more/
• Gibson Biddle’s Ask Gib newsletter: https://askgib.substack.com/
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In this episode, we cover:
(03:54) What Ian expected from his initial post on product management
(05:30) How the post impacted Ian’s career
(07:06) How writing can help you crystallize your thoughts
(08:26) Ian’s background
(10:57) Attributes of the top 1% of PMs
(14:32) The top three skills for new PMs to perfect
(20:32) Tips on strengthening communication and prioritization
(23:06) How to level up as a PM
(26:37) What kind of impact should new PMs expect to make?
(29:36) How to broaden your view and think big
(33:06) How to earn the trust of others
(34:30) How Ian could have done more to earn trust at Airbnb
(37:27) Why people tend to stick around Amazon for a while
(39:53) What Ian learned from Bezos and Wilke
(46:38) How teams get working backwards wrong
(53:51) The two parts of working backwards and how Ian utilizes it at Uber
(58:57) Lightning round
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Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.
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