2min chapter

Lenny's Podcast: Product | Growth | Career cover image

What it takes to become a top 1% PM | Ian McAllister (Uber, Amazon, Airbnb)

Lenny's Podcast: Product | Growth | Career

CHAPTER

Airbnb Customer Support Team

When i was working with you and the team at airbnb i think this is one where joe bot brought me on to help sort of build out the customer support technology platform maybe more how amazon would do it like to maintain a high level of quality. It turned out i maybe hadn't spent as much time and effort of that as i thought to get that to build that true support there such that that leader would rally the organization around it, he says.

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