How Do You Match Energy Without Perpetuating Negativity?

Chris Voss is a famous, he's got a masterclass and he's a famous hostage negotiator. He says to use the FM, the late night FM DJ voice. And so mirroring not in terms of the negotiation style mirroring that Chris Voss talks about sharing but just sales building rapport type of thing where we're matching body language,. We're matching energy and everything like that.