2min chapter

How Leaders Lead with David Novak cover image

#228: Lynsi Snyder, Owner and President of In-N-Out Burger – Loyalty is a two-way street

How Leaders Lead with David Novak

CHAPTER

Debating the Balance of Experience and Convenience

This chapter explores the discussions at In-N-Out Burger regarding the introduction of mobile ordering. It emphasizes the brand's commitment to customer experience and face-to-face interactions while considering the need for convenience and operational efficiency.

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