horherang is a researcher, coaches and teaches about inclusive product stratagy. She was one of the founders of pioneering u x agents in adapted pat. Now she has a new book called time to listen - which is the subject of our conversation today. Evend: The average user is a complete myth.
Indi Young is a researcher who coaches, writes, and teaches about inclusive product strategy. She was one of the founders of the pioneering UX agency Adaptive Path. Indi wrote two influential books: Mental Models and Practical Empathy. Now she has a new book, called Time to Listen, which is the focus of our conversation today.
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