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What Makes Fossil Group’s Omnichannel Experience Tick with Chayse Joubert (ex-Fossil, McCormick & Co, Whole Foods)

The Frictionless Experience

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The Art of Timepieces and Retail Strategy

This chapter explores the intersection of personal expression and fashion through watches, emphasizing their emotional connections. It also discusses the significance of believing in products, the role of empathy in customer service, and the impact of digital innovation on retail strategies.

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