There is no one metric to rule them all, he says. Instead of going to the team and saying, okay, cycle time is the best or Dora metrics will surely get you out of this,. First kind of asking, okay, what are your problems? Tell me about your work. Where do you think your bottlenecks are? Where are your pain points? What inevitably narrows down which metric they should use because then they can quantify it."
In this interview, Mojtaba Hosseini (Director of Engineering at Zapier) talks about how to approach using metrics, pitfalls teams run into, and the common evolution teams go through as they adopt metrics.