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The Science of Productive Conflict

Worklife with Adam Grant

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Navigating Workplace Conflicts

This chapter examines a couple's disagreement over pizza as a metaphor for deeper issues of scarcity and conflict dynamics. It highlights the ladder of inference concept and the importance of transforming relationship conflicts into task-related discussions, with insights from a conflict resolution expert. The narrative follows two coworkers, Daniel and Oren, as they navigate miscommunication and explore their differing communication styles to identify deeper issues in their professional relationship.

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