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4min chapter
The Importance of Positivity in Negotiations with Josh Doody
Screaming in the Cloud
The Importance of Positivity in Negotiations and Customer Service Interactions
This chapter discusses the importance of staying positive and likable during negotiations and customer service interactions, highlighting how being rude or aggressive can lead to negative outcomes. Personal experiences of frustrating customer service interactions are shared, emphasizing the benefits of expressing frustration respectfully.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode