3min chapter

On Brand with ALF & Rory Sutherland cover image

How Oven Chips Changed the Insurance Industry - Jimmy Williams of Urban Jungle

On Brand with ALF & Rory Sutherland

CHAPTER

Insurance Comparison Web Sites Aren't Comparing on Quality

Regulators think their job is to commoditize something so that the providers can compete solely on price. Everything else, like customer service and variety, then gets destroyed. So innovate n gets destroyed in those markets whichave been commoditized. An insurance comparison webside isn't really comparing on quality. It's comparing on price. And as a result, you end up with a kind of race to the bottom.

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