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How to build for customers— not stakeholders | Jonathan Sussman, CPO (Jebbit) | LaunchPod

LaunchPod | Product Management Podcast

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Innovating Customer-Centric Solutions

This chapter explores the integration of managed services and customer feedback to create impactful product innovations. It highlights the transition from bespoke solutions to self-service capabilities while managing technical debt and ensuring customer satisfaction. The narrative underscores the importance of balancing client needs, revenue retention, and continuous improvement for sustainable growth.

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