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Chris Voss is a world renowned former FBI Hostage negotiator

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CHAPTER

The Relationship

You can't make a good deal without being asserted. Otherwise you're making the other side guess what you want. So my wing man is there to make sure that somebody cleans up with some ampathy, somebody makes sure the other side feels hurt. And we phone call that i thought was going to be very contentious just about two weeks ago, and it almost got contentious. But at the very end, without even realizing that i hadn't shown enough ampathyin my son goes, you know, you guys don't have to deal with us. They just went, thank you for saying that. He got into this because chris has got a relationship with the receipt you owe and their friends

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