Code and Conquer - The Indie Hacker Podcast cover image

#026 Baking productized services with Alex Szczurek

Code and Conquer - The Indie Hacker Podcast

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Navigating Client Relationships in Productized Services

This chapter explores the complexities of managing client churn and dissatisfaction in productized services versus traditional SaaS models. Key discussions include the importance of proactive client retention strategies, handling refund requests, and the emotional dynamics of difficult client interactions. The speakers share personal insights on effective branding, onboarding processes, and the significance of understanding customer pain points to enhance product design and service delivery.

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