Lessons Learned from a Challenging Management Hire

This chapter explores the difficulties encountered in hiring a manager for franchise locations, focusing on a hasty first hire that led to unmet expectations. It emphasizes the importance of careful hiring practices and clear communication in fostering effective teamwork.

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What does it take to scale a franchise while keeping operations lean and efficient? In this episode, Erik Van Horn sits down with John Glazier, Senior VP of Franchise Growth at Hello Sugar and a successful multi-location franchisee. John’s unique journey, from managing salon suites to expanding flagship stores, highlights his deep involvement in both day-to-day operations and high-level growth strategies.

John shares his wealth of experience, offering valuable insights for aspiring franchisees and business owners. From onboarding new franchisees to optimizing operations, he reveals the secrets behind growing multiple locations with minimal overhead and maximum efficiency.

Discover how John runs eight locations in Idaho and Colorado while dedicating just 5-10 hours a week, all thanks to smart systems and strong leadership.

Whether you want to franchise your business or refine your approach, this episode has actionable tips for building a scalable, successful model.

“I think there's a lot of great businesses out there, there's a lot of great concepts out there, and a lot of it just comes around personal fit. And so I think if you're looking to buy a business, see if it fits for you. Do a lot of due diligence… Look behind the curtains a bit. There are a lot of amazing brands out there." ~ John Glazier

In This Episode:

- Salon suites vs. flagship: which model is best for scaling?

- Running multiple locations in just 5-10 hours a week

- Key hiring strategies to manage franchise growth

- How organic marketing drives customer acquisition

- Focusing on 2025 goals

- Fun plans for Hello Sugar franchisees

- Getting better as a franchisee

- Benefits of continuous learning and working with coaches

- John's advice for franchise buyers

Resources:

🌐 Consult with Erik - https://form.jotform.com/222685728939070