It's so interesting to me that in an era that's mostly been dominated by technology companies or companies where the product experience is a high rate of change. That there's a business like this and others that is in so many ways incredibly simple and unchanging. And yet, it was a $170 billion company or whatever it is today. If you think about this business now holistically, I'd love to close with one of our favorite questions to ask people: What would those two lessons be?

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