How a Lack of Understanding in the Workplace Can Produce Burnout

JetBlue flight attendant Stephen Slater lost it after a piece of luggage got loose and hit him in the head. Witnesses say he told off the entire plane cursing at passengers from the intercom. Harry: People feeling misunderstood is growing by leaps and bounds in the world we live in now. With all the stresses and tensions that we have, there's more need to connect with other people.

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