Cancellation Flows - Using Your Experience

Customers have incorporated learning into the cancellation flow. And that's even part of the offer process for some customers is they're given a discount, or pausing,. whatever it might be. Weg of total control over the c s s in front end of the cancellation flow starts with kind of our best practices. But they've really cind of taken it to the next level with a ncorporating video into cancellation flows. So i think that was probably one of the most unexpected challenges that we had to think through and apply all our acts.