How Do You Communicate When You're Late?

A communication has three parts: overt content, emotional tone and implicit statement about status or the nature of the relationship in terms of standing or power. We're normally much more affected by the emotional tone than we are by the explicit content itself. The takeaway from that is to first of all be really attentive and mindful of the topspin you add. There's a place for being angry, being really hurt, being really reproachful. Be deliberate about it.

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