Telecom Evolution: AI and 6G Insights

This chapter examines the transformative impacts of 6G technology and artificial intelligence on the telecommunications industry, particularly in the realm of customer service. The discussion highlights the shift towards cloud services and the competitive dynamics within the public cloud landscape, focusing on partnerships and innovations involving major players like Google Cloud and Ericsson. Additionally, the chapter explores the ongoing challenges faced by telecom operators in fully adopting public cloud solutions for network functions, emphasizing the importance of hybrid cloud strategies.