The GPT effect: A new era of customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Perfect Use Case for AI and Customer Support
Customer support is just such the perfect, perfect initial area for AI to really start to impact. You can communicate with the AI using English and it will respond in English. It's generating really great human-like experiences that can be personalized,. resolving complaints and getting better and better over time. So you also get this great feedback loop in using customer support. And even though there may be some challenges and things that are rough around the edges today, the technology and the potential already really great.
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