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How To Roll Out A Self-Serve Model At A 10M+ Company

ProductLed Podcast

CHAPTER

How Self-Service Can Help Small Business Owners Grow With Confidence

I'm curious how it worked in your kind of example of those customer service reps if they were like more technical or how that worked. More than anything they became the people who are doing this nudging stuff and so when they were nudging people would then reply oh I didn't realize there was this deadline or hey can we walk through my benefits quote with me. So much of that is ingrained in the ethos of just works of caring about helping small businesses thrive and grow with confidence.

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