The Role of Apologies in Business Exchanges

In a situation like this because I like that example that you politely declined that opportunity right I'm not able to handle that for you and they come back can't you just like so now they're badgering you a bit where do you think the role of apologizing or being a little bit more direct comes into play like how would you handle something like that? So I think one of the sometimes the pitfalls that we have is we make an excuse right like oh I wish I could but I can't because I don't have child care. Then the other person's like oh my nanny could babysit your kids too and then you're like oh now what are you right. Oh my g

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