Eat Sleep Work Repeat cover image

The single thing that every organisation should do to fix culture

Eat Sleep Work Repeat

CHAPTER

Empowering Employees for Better Customer Service

This chapter discusses the power of empowering employees to improve customer service, using the example of the Ritz-Carlton hotel. It emphasizes the positive impact of giving employees discretionary power to solve problems, and the importance of a strong organizational culture.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner