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10min chapter
Access denied: the disabled customers failed by customer service
Which? Shorts
Challenges Faced by Disabled Customers in Accessing Customer Service
This chapter reveals the dissatisfaction of disabled customers with customer service, particularly in terms of response time, accessibility, and issue resolution. It showcases specific struggles faced across various industries due to inaccessible communication formats and lack of access to customer service teams.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode