Aligning Product & Customer Success Teams to Fuel Growth with Gainsight Product Leaders
The Product Podcast
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Product and Customer Success - Keys to Product Success
The first piece is obviously having a partnership with your success team. There's so much information that we in product can learn from our customers success team. So it's really important that you're parnering together to look at the journey holisticaly, to drive that fly wheel. You do that through activities of a lineman. We take againsight. We even take opportunities like e b rs, to get more direct and conversational feedback around not only what they're achieving with our product but things that they'd like to see.
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