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5min chapter
The Botched Software Update That Cost $600 Million
The Journal.
The Software Update Debacle and Customer Backlash
This chapter explores the fallout from a major software update by a leading audio brand that disrupted functionality for users. It highlights the company's challenges with outdated code, customer dissatisfaction, and the steps taken to address the crisis, including CEO public apologies.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode