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De-Escalation: The Most Essential Management Skill of 2021
Your Brain at Work
How Can We Follow Up With Our Employees?
How does an incident impact downstream to the rest of your customer facing people? It's a great question. I think there's so many other people in an environment that are acted post incident. We call it basically you know, a neighborhood patrol. And then additionally, after an incident, we have to look at, how can we follow up with our employees, with those patients and visitors, to make sure that they got what they need?"
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