The Power of Silence

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"I got to let his, you know, some people are horrified at silence," he says. "They take it as an opportunity to say some more." He continues: "You don't say a word. Let him blink. It doesn't matter if it's 30 seconds or two minutes,. right? Exactly"? And the man blinks eight times and then runs to the back of the truck for help.

Chriss Voss is a former FBI hostage negotiator and co-author of the book, Never Split the Difference. Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Chris reveals his tip and tricks to negotiate like a pro.

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