Alex Rastatuev's Hot Take - Product Onboarding and Customer Success Beats Features (with Alex Rastatuev, Senior Product Manager @ Keyhole.co)
One Knight in Product
00:00
Intro
This chapter focuses on the critical role of effective onboarding and customer success in B2B SaaS products. It highlights the need for a user-centric approach to feature unveiling, aimed at improving activation rates and fostering long-term user retention.
Transcript
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