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What Makes Fossil Group’s Omnichannel Experience Tick with Chayse Joubert (ex-Fossil, McCormick & Co, Whole Foods)

The Frictionless Experience

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Watches, Travel, and Digital Retail Insights

This chapter features a personal story about losing a valuable watch during travel while exploring the significance of watch clasps and product quality. It also delves into a conversation about digital versus physical retail, emphasizing the complexities of digital transformation and customer experiences.

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