David Spinks (@DavidSpinks), author of The Business of Belonging, joins Erik on this episode to discuss:

- The evolution of the different movements in this space, from customer service to customer success to community.

- How to make your users feel like they’re a part of the business.

- His requests for startups in the space.

- How to earn the trust of your users.

- How to get a community off the ground.

- How to enable your community to engage itself.

- What to do when excitement wanes.

- Common traps to watch out for.

Thanks for listening — if you like what you hear, please review us on your favorite podcast platform. 

Check us out on the web at www.villageglobal.vc or get in touch with us on Twitter @villageglobal.

Want to get updates from us? Subscribe to get a peek inside the Village. We’ll send you reading recommendations, exclusive event invites, and commentary on the latest happenings in Silicon Valley. www.villageglobal.vc/signup