Navigating Crises in Tech Organizations

This chapter examines the various types of crises faced by organizations, particularly in the tech sector, and underscores the necessity of having a crisis management plan and a transparent culture. Through examples like the IBM systems glitch, it illustrates the importance of open communication in problem acknowledgment and resolution. It also addresses the complexities of crisis communication, especially in a fast-paced environment influenced by social media, highlighting the need for thoughtful leadership and discerning responses.