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16min chapter
The 3 Phases of Building a Chatbot From Scratch - With Scott Nowson of PwC
AI in Financial Services Podcast
Transforming Customer Experience with Chatbots in Banking and Finance
This chapter explores the use of chatbots in the banking and finance industry to enhance the customer experience. It discusses the capabilities of chatbots, the difference between transactional and knowledge-based questions, challenges in transforming FAQs, and when to route customers to human agents.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode